Uninstalling MilestonePay

Before you uninstall

In MilestonePay, open Settings and choose Before you uninstall. It lists open orders that still owe a balance or have items held by MilestonePay, and products that can only be bought with a purchase option. Resolve these first:

• Collect outstanding balances, or note which orders still owe one so you can collect it in Shopify.
• Release MilestonePay's fulfillment holds you no longer need, or plan to release them in Shopify.
• In Product assignments, turn off the purchase-option requirement for products that only sell with a preorder plan. Otherwise they can't be bought once the app is gone.

What happens when you uninstall

Preorder plans on your storefront

• Shopify stops offering MilestonePay's preorder plans immediately. Products sell at full price, and products that only sell with a purchase option can't be bought until you change that.
• Shopify deletes the plans 48 hours after you uninstall. Reinstalling before then brings them back.

Existing orders

• Orders keep the payment schedule and amounts agreed at checkout, and Shopify keeps showing any balance as outstanding on its usual schedule.
• MilestonePay stops at once: no automatic balance collection, reminders, payment requests, recovery deadlines, cancellations, refunds or hold releases.
• Collect remaining balances yourself from each order in Shopify.

Fulfillment holds

• MilestonePay's fulfillment holds stay until you release them in Shopify. Other apps' holds aren't affected.

App data

• Payment plans, assignments and their history, shipping updates and each customer's copy of their preorder terms are app data stored in your Shopify store. Shopify starts deleting it as soon as you uninstall.
• Reinstalling quickly may keep some of it, but not reliably. In our testing, part of the plan library was gone about a minute after uninstalling.
• Customers stop seeing MilestonePay's preorder details in their account. Shopify still shows the order's own payment schedule.
• We mark your store as uninstalled and stop background work straight away. When Shopify sends its shop redaction request, we delete your store's registry entry and analytics. See the privacy policy.

Your theme

• Remove MilestonePay's product block and app embeds from your theme. They stop showing preorder terms once the app is uninstalled.

Reinstalling

If you reinstall within 48 hours, your preorder plans return to the storefront. Some plan records, settings and setup confirmations may already be gone, so check Payment plans and Product assignments and run Setup again. An assignment whose plan no longer exists needs a new plan.

After 48 hours, start again by creating plans and assigning products.